Frequently Asked Questions

You can place your order online 24/7 through our website, www.herbandspicemill.co.nz.

Orders can also be made by emailing sales@herbandspicemill.co.nz

Wholesale or trade customers, once logged in, can browse our products, review pricing and stock levels, check their purchase history, view previous orders and place new ones.

Our customer service team are happy to help if you have any questions about your account, stock, pricing or ordering – phone 09 827 8242. Please note, our office is open during business hours Monday – Friday for phone enquiries and email reply.

If your order is placed after 2pm, it will be processed for dispatch the next business day.

Credit card payments are processed through PayPal’s secure Express checkout. All PayPal-processed transactions are protected by world-class data security, with buyers and sellers protected against fraudulent transactions. Should you prefer an alternative payment method, please contact our customer service team.

You will receive confirmation of your order as soon as it has been received and this will be automated if ordering through our website. If you do not receive notification promptly, check your spam folder. Online ordering emails will come from sales@herbandspicemill.co.nz, so maybe add us to your contacts.

If you still have not received confirmation, please contact us directly at sales@herbandspicemill.co.nz or phone us on 09 827 8242. Please note the approximate date of your order.

Yes you will receive an invoice and confirmation of your order. If you do not receive notification promptly, first check your spam folder in your email in case this has prevented our email reaching you. Online ordering emails will come from sales@herbandspicemill.co.nz, so maybe add us to your contacts.

If you still have not received confirmation – please contact us directly about your order at sales@herbandspicemill.co.nz or phone us on 09 827 8242. Please note the approximate time of your order.

We accept credit cards via PayPal Express checkout and Direct Bank Transfer.

We will deliver the products set out in your order almost anywhere in New Zealand by courier. Overseas orders may be placed with a New Zealand delivery address.

For international wholesale enquiries, please email Jason@herbandspicemill.co.nz.

We deliver throughout New Zealand Monday to Friday (excluding public holidays). Our deliveries are dispatched via our reliable team of preferred distribution and freight partners.

Unfortunately, we are unable to offer specific delivery times, although on request we can leave instructions with our couriers.

We charge a flat delivery fee for each order throughout New Zealand:

North Island
Flat rate $10 for standard, $18 for rural addresses (including Waiheke Island).

South Island
Flat rate $15 for standard, $23 for rural addresses.

Please note that deliveries to the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Matakana Island, Great Barrier Island and d’Urville Island) may incur additional costs. If the incorrect shipping fee is applied at checkout i.e. standard where the delivery address is rural, this may incur a delay in delivery until the balance of courier fees is received. Wholesale and trade customers, please refer to delivery charges once you have logged into your account.

We endeavour to deliver all products within 3-5 working days of us confirming receipt. During peak periods (Easter and Christmas), the delivery may take up to 7 working days. Please note that these delivery times are estimates and actual delivery times may vary.

Deliveries can only be sent to street addresses within New Zealand. Sorry, we cannot deliver to postal boxes.

You can pick up your order from Herb & Spice Fine Foods any time Monday – Friday between 9am – 4pm. Please state you would like to ‘Pick Up’ when placing your order.

We stand by the quality of our products, and we make things right if you are not satisfied with your purchase. You can return any products to receive a refund of the purchase price or exchange the products within 7 working days of delivery, provided that the products are returned in their original condition with packaging and invoice.

To return products please call our customer service team on 09 827 8242 or email us at sales@herbandspicemill.co.nz and we will advise you on how best to return the goods to us.

All our products available for purchase have specific ingredient and allergy information when you click into the individual product on our website.

This nutritional information is correct to the best of our knowledge. Herb & Spice Fine Foods relies on information supplied by our manufacturers and care is taken to ensure these details are correct. Item labelling is based off ingredients and products have not been certified gluten free, vegan or other, unless otherwise stated.

We strongly advise anyone with allergies exercise care and read product labels carefully before consuming.

At Herb & Spice Fine Foods we work closely with all suppliers to provide the longest possible best-before dates subject to meeting NZ food quality standards.

We stand by the quality of our products and we make things right if you are not satisfied. You can return any products to receive a refund of the purchase price or exchange the products within 7 working days of delivery (for any reason), provided that the products are returned in their original condition with packaging and invoice.

We often send packages of our product throughout NZ on behalf of someone else. If you’d like to send a gift, simply include the recipient’s name and address in the shipping details of the order. Don’t worry, they won’t see an invoice – just a simple packing slip is included in our deliveries of online orders.

Sorry, we aren’t able to send our product directly to you overseas, but you can ask someone in NZ to post it on your behalf.

Our customer service team is available Monday – Friday 9am – 4pm. You can contact the team via phone or email:

Phone: 09 827 8242
Email: sales@herbandspicemill.co.nz

Our team and warehouse are in New Lynn, Auckland. Our customer service team are always keen to introduce themselves and assist with questions, samples and ordering. We have a small retail shop at the front of our warehouse where customers can view, purchase and collect orders. Feel free to visit us!

Please leave a message on our answer phone with your name, company name, contact phone number and an overview of what you need, or send an email and we will respond on the next working day.

Phone: 09 827 8242
Email: sales@herbandspicemill.co.nz

The team at Herb & Spice Fine Foods always strive to do the very best for customers and understand that sometimes parcels go astray or are damaged in transit. Depending on the extent of damage or customer service error, we can offer an immediate refund, credit, re-send or exchange the product.

We ask all our customers to check their orders immediately on delivery. If you realise your order is damaged after accepting the delivery, please take a photo of the affected products and email this to our customer service team, sales@herbandspicemill.co.nz, within 48 hours of receipt.

If your order is incorrect, please cross-check the order against the packing slip. If this does not match, please contact our customer service team.

Absolutely! We welcome trade enquiries for any occasion – Christmas, business celebrations, anniversaries, conferences and bulk orders. We’re happy to offer our trade pricing for customers not set up via our wholesale channel (subject to conditions).