FAQ

We’re happy to take your calls if you have any questions about our products or where you can buy locally – phone 09 827 8242.
But have a look through our FAQ section first to see if this can answer any of your questions…

What are the delivery charges for orders from the Online Shop?

We charge a flat great delivery charge for each order throughout New Zealand : Flat rate $7

Which payment methods are accepted in the Online Shop?

We accept credit cards via PayPal Express checkout and Direct Bank Transfer.

How long will delivery take?

We aim to have delivery to you within 3-5 business days.

How secure is shopping in the Online Shop?

Credit card payments are only processed by sending your order for payment processing to PayPal’s secure Express checkout. All PayPal processed transactions are protected by world class data security and both buyers and sellers are protected against fraudulent transactions.

I've placed and order - now what happens?

Upon receipt of payment notification, we will send you a confirmation email & your goodies will be packed and on their way to you..!

Do I receive an invoice for my order?

Yes you will receive an invoice and confirmation of your order. If you do not receive notification promptly, first check your spam folder in your email in case this has prevented our email reaching you. Online ordering emails will come form sales@herbandspiceemil.co.nz, so maybe add us to your contacts.

If you still have not received confirmation – please contact us directly about your order at sales@herbandspiceemil.co.nz or phone us on 09 827 8242. Please note the approximate time of your order.

Where can I get my order sent to - can I use a PO Box?

Deliveries can only be sent to street addresses within New Zealand. Sorry we cannot deliver to postal boxes or to overseas addresses